You can follow the question or vote as helpful, but you cannot reply to this thread. any updates through the autoupdate application. Highlighted. I was able to find the update packages and install them manually. 10 0 obj I don't know if you've run into the problem but I have been unable to apply audio setting in Windows under Sounds and Audio Devices to select DA80 as the audio device. This thread is locked. woops sorry didnt mean to post as solution but ya i just rolled back and its back to normal, now what should I do? Why isn't the mute button on my computer headset working? Press or push the volume "-" button on your headset until you hear an audible tone. stream Disconnect the headset, and then reconnect it to see if this reactivates the mute switch. h�bbd``b`:$����@��$�� v6 ��H�����Ƞd100� X�%���h� � �� Callers cannot hear me. Smart conferencing for rooms of every size. Click the Driver tab and then click Update Driver. By using this site, you accept the. /Filter /FlateDecode >> Plantronics DA80 Audio Processor User Guide. 190 0 obj <>stream . You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. Sign up to hear the latest from Poly. Select to check from the internet and see if another driver is found and installed. 6 0 obj Any ideas? Hey I just tried this and no luck :(, thanks though. Whether you need to press or push the button depends on your headset model. Right click on the IDT audio device and select Properties. Hey I tried this however when I did the audio installer and restarted and started up the computer it said the program isn't running properly, but I went ahead and tried the QLB to see if it would work, however it didn't and now my speaker icon at the bottom right beside the time now says "no speakers or headphones are plugged in". Click the Driver tab and then click 'Roll Back Driver'. Press the mute button on the headset to unmute the microphone. Right click on the IDT audio device and select Properties. Possible Human Interface Device conflict or missing drivers. It worked! Sound like the professional you are with Poly Sync 20 USB/Bluetooth smart speakerphone—for remarkable audio anywhere. Go to Solution. . 0 Kudos 12 REPLIES 12. This guide contains instructions for … Answer Probable Causes: You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. If … Ask the community. :�f,/�ʙ,")�����y�>|�����rBV_f3b\��`�ڽ�0�Mb�}e��&y��a�`�c��X������(Z���2� |�+���.���A��5fƯ!�o��k[��k�3z3XW�7�����3/a7����؃��Gxs ��Β�7��\�:l��0�K\�������p�/Xa��x��xF��[�`�'��A�=x�q��xŏ1-o�mc���ʼ�8�U�����\w||/�$��sk��dW�19��y�|ҭ��7���Żkj��MЍ���q���Xu�E�U0�7�_{��c��R�ڛ����ˮr5�{n7C����5����Yy6�y|��=��- X��V�T����9Dё��}��1�!�L�������d�D6���)�gj�`9��Mh�i�N�*�RSTZES�EQ�A4/N�� �]LYIKR�2�����JڕBF��D%���������I�n�ʅ",���2�e:���w9�_ѸD}��MXN˚Ѣ���y��O�߬�F7�`A��V7XΙ�����I���� ����՝��I�3��9��U��C����G��I�9. *Supported by Plantronics Hub v3.4 or later. When this has completed, restart the notebook again and see if your mute button works. endstream endobj startxref I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). When windows has fully loaded, right click the QLB installer and select 'Run as Administrator' to start the installation. - edited I thought getting another brand headset with a mute button would do, but the size wasn't right at all, sound quality wasn't as good as Plantronics' and the location of the button wasn't intuitive either. 1606 ���MF,�CF��4�RL�|����#��Z���eQ�tL�]����z"\��b�*���,яCzC��CcJͲ�)2�����@� ���"�@�c!�O-�u�����M'��XbhbLi����x�'���†�� �a�u���㈳�ͳ�!y�� Z�3� ���ͤ#�DNO����rj����Typ68i5W%���l~d)}�Y�j[x,��Y�Գ��m$�=N�pB��ܶ@�O��|$��:=�����W��4>rG�Cɣ^(~�OyOS��57������\+#��D��#b)O�ݷ����쨾R��h �e(L����9yt��!X����AR�����:��#�B2��;�@3\���e�Y����I��b�'OͶ��݈�\��%��%�i�D� When the downloads have completed, right click the Audio installer and select 'Run as Administrator' to start the installation. I thought getting another brand headset with a mute button would do, but the size wasn't right at all, sound quality wasn't as good as Plantronics' and the location of the button wasn't intuitive either. 02:52 PM, Hello I have an hp pavilion dv7 and the mute button has been stuck for awhile, I went on the website to download new drivers and for perhaps maybe 30 mins the mute button was unstuck however it went back to being stuck all of sudden. By auto-mute I mean that is will put itself into mute status with no initiation my me. endstream endobj 161 0 obj <>1<>]>>/PageMode/UseOutlines/Pages 157 0 R/Type/Catalog/ViewerPreferences 171 0 R>> endobj 162 0 obj <>/ProcSet[/Text/ImageC]/XObject<>>>/Rotate 0/Trans<<>>/Type/Page>> endobj 163 0 obj <>stream 2 Listening volume is too low. When this has completed, restart the notebook. %PDF-1.5 Thanks for your feedback, it helps us improve the site. . %PDF-1.5 %���� Align headset boom with your mouth. To make it easy on resetting your Plantronics headset, I'm going to break it down by headset series. You could be missing a driver. From windows Control Panel, open Device Manager and open up Sound , Video and Game Controllers. The size of the answer+mute buttons is perfect and the lenght it comes down to is right. Follow this Plantronics headset reset guide as a helpful resource. It continutes as long as I have a call open. Right click on the IDT audio device and select Properties. It's puzzling why the installer for the Audio driver failed, but try the following to see if it's any more successful. Now, whenever I join a meeting or make a call, skype mutes, then unmutes the microphone over and over, and I hear "mute on, I have quit, and rebooted, and it still happens. Congratulations on purchasing your new Plantronics product. mute off, mute on, mute off . Regards, DP-K----- Registrer deg for å få med deg siste nytt fra Poly. Help please :). D�8 t������h�����w�)�unQxЉ���kOฺ�W�X���P�sy��V66#�}I�]�Z���M_ �eRA�)��O��X�eVꬠǞ�n�/�ì]���� T#�r$�|6A DA Series Quick Disconnect (QD)-to-USB Cable Product Information, Office and Contact Center Headsets Parts and Accessories Guide, H Series Headsets: How to Use with a Computer, HW515/HW525/HW535/HW545 Firmware Release Notes, Softphone Cross Reference (Compatibility) Guide, Plantronics Hub Release Notes Earlier Versions, EncorePro 500/700 Series, Legacy tops (DA70, DA80). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 160 0 obj <> endobj **Supported by Plantronics Manager Pro 3.8 or later; service offered separately. And the Trio C60 plays nicely with everyone, delivering native experiences on your favorite collaboration platforms. Press the volume up button on the headset. Solution (s): Disconnect the headset, and then reconnect it to see if this reactivates the mute switch. Hello I have an hp pavilion dv7 and the mute button has been stuck for awhile, I went on the website to download new drivers and for perhaps maybe 30 mins the mute button was unstuck however it went back to being stuck all of sudden. The DA80 works wonders. Select to check from the internet and see if another driver is found and installed. The Plantronics DA80 is a high-performance USB audio processor for analog headsets with high quality audio and one-touch call, mute and volume control. When this has completed, restart the notebook. The size of the answer+mute buttons is perfect and the lenght it comes down to is right. Solution(s): Disconnect the headset, and then reconnect it to see if this reactivates the mute switch. Now, whenever I join a meeting or make a call, skype mutes, then unmutes the microphone over and over, and I hear "mute on, mute off, mute on, mute off .